Refund policy

ALL SALES FINAL We do not accept returns, exchanges, or refunds. All sales are final. Please review your order and the size chart carefully before purchase. We do not offer exchanges for incorrect sizing or change of mind.

DEFECTS & ERRORS In the unlikely event that you receive a defective item or the wrong product, we will make it right.

REQUIREMENTS FOR CLAIM

  1. Timeframe: You must initiate a return request within 48 hours of delivery. Claims made after this period will be automatically rejected.

  2. Condition: Items must be in their original condition—unworn, unwashed, and with all original tags and packaging intact.

HOW TO SUBMIT A CLAIM Do not email us. All claims must be processed through our portal.

  1. Access Portal: Click the profile icon in the store menu or visit our [Self-Service Return Portal].

  2. Log In: Enter the email address associated with your order. You will receive a 6-digit verification code. Enter the code to log in.

  3. Select Order: Click the order containing the defective item.

  4. Select Item: Choose the specific item(s) you are reporting.

  5. Reason & Evidence: Select the reason (Defect/Wrong Item). You must upload clear photographs of the defect or incorrect item.

  6. Submit: Click "Request Return."

RESOLUTION If your claim is approved, you will receive a return shipping label via email. Upon inspection of the returned item, we will issue a full refund to your original payment method.

UNAUTHORIZED RETURNS Any items sent back to us without prior approval via the portal will be refused and returned to the sender at their expense.